Resolve 2024 | On-Demand Speaker Sessions
Watch On-Demand
Two days, 20+ speakers and endless insights. Explore our library of speaker sessions from Resolve 2024.
On-Demand Sessions
Hear industry leaders unpack the trends reshaping customer service and share insights that will put your AI roadmap in the fast lane – and you in the driver's seat.
Dedicated Session Recapping The Major Themes of Resolve 2024
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Resolve Rewind: Enter the CX Fast Lane from Replicant on Vimeo
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Dedicated Session Recapping The Major Themes of Resolve 2024
Buckle Up: Keeping Pace With the Speed of CX Change
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Buckle Up: Keeping Pace With the Speed of CX Change from Replicant on Vimeo
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1:15:33
Buckle Up: Keeping Pace With the Speed of CX Change
Gadi Shamia, Replicant CEO and Co-Founder, gives a keynote on how the CX industry is speeding toward a future where AI resolves the majority of customer requests autonomously.
The AI-Human Feedback Loop: Powering the Blended Workforce
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The AI-Human Feedback Loop: Powering The Blended Workforce from Replicant on Vimeo
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1:02:57
The AI-Human Feedback Loop: Powering the Blended Workforce
Get a preview of upcoming innovations that create a feedback loop between AI and human agents, elevating both to improve customer service outcomes.
How AI Is Helping YouTube Reimagine Customer Service
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How AI Is Helping YouTube Reimagine Customer Service from Replicant on Vimeo
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How AI Is Helping YouTube Reimagine Customer Service
As YouTube grows beyond its free service model it is building a customer support system from the ground up.
How Conversational AI Design Unlocks the Blended Workforce
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How Conversational AI Design Unlocks the Blended Workforce from Replicant on Vimeo
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How Conversational AI Design Unlocks the Blended Workforce
In the age of automation, conversational AI design can make or break the effectiveness of any customer-facing solution. Learn what it is, why it matters, and what to look for when exploring solutions.
Lessons from Uber's Award-Winning CX
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Interactive Q&A: Lessons From Uber’s Award-Winning CX from Replicant on Vimeo
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Lessons from Uber's Award-Winning CX
Explore the leadership qualities that enabled Uber to redefine what CX means.
AI in the Boardroom
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AI in the Boardroom from Replicant on Vimeo
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AI in the Boardroom
Explore how forward-thinking executives have built a business case for AI and sold their vision within legacy organizations.
Solving Real Contact Center Pain With AI
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Solving Real Contact Center Pain With AI from Replicant on Vimeo
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Solving Real Contact Center Pain With AI
Learn how AI is solving real contact center pain at the largest statewide public transit agency and one of the most state-of-the-art medical imaging providers.
When to Build and When to Partner: Choosing the Right Approach for Your AI Implementation
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When to Build and When to Partner: Choosing the Right Approach for Your AI Implementation from Replicant on Vimeo
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When to Build and When to Partner: Choosing the Right Approach for Your AI Implementation
Hear from IT and CX leaders on how to choose a strategy, the risks and benefits of building vs. partnering with a provider, and what to look for in an AI partner.
AI and Your Career: Accelerating Success for CX Leaders
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AI and Your Career: Accelerating Success for CX Leaders from Replicant on Vimeo
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AI and Your Career: Accelerating Success for CX Leaders
AI is not only ushering in a new era of customer service, but a new generation of CX leaders. Hear from three innovators who have embraced AI to change the trajectory of their contact centers and their careers.