Dialed In Podcast | Hosted by Gadi Shamia
Dialed In
The Podcast for CX Innovators. Our podcast features conversations with CX leaders, technologists and business leaders about all things AI, customer service, automation, and contact centers.
OpenAI's COO, Brad Lightcap | Behind the Hype: Fireside Chat with OpenAI from Replicant on Vimeo
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COO of OpenAI, Brad Lightcap
Nicole Kyle, CMP Research from Replicant on Vimeo
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Nicole Kyle, CMP Research
Inside the coming BPO shakeup from Replicant on Vimeo
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Wayne Butterfield, ISG
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Episode 22
Tiger Tyagarajan, Senior Advisor, BCG, Bain Capital and former CEO of Genpact
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Tiger Tyagarajan, Senior Advisor, BCG, Bain Capital and former CEO of Genpact from Replicant on Vimeo
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Episode 21
Dmitry Kokhanov, UBS
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Dmitry Kokhanov, UBS from Replicant on Vimeo
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Episode 18
Ricky Arriola, Inktel Contact Center Solutions
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How BPOs and Contact Centers Are Adapting to AI from Replicant on Vimeo
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Episode 17
Brien Mikell, Love's Travel Stops
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Brien Mikell: AI and the Art of Next-gen Service at Love's Travel Stops from Replicant on Vimeo
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Episode 16
Jay Baer, Customer Service Author
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Dialed In: Why Speed Is The Secret Sauce For Customer Service from Replicant on Vimeo
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Episode 15
Shep Hyken, Customer Service Expert
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The Role of Generative AI in Multi-Channel CX Strategies from Replicant on Vimeo
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Episode 14
Partner at McKinsey, Eric Buesing
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Reimagining Customer Service: A McKinsey Perspective | Eric Buesing from Replicant on Vimeo
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Episode 13
Former CIO of Zoom, Harry Moseley
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The CIO's Take: Navigating AI's Advancements In CX from Replicant on Vimeo
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Episode 12
CTO & Co-founder of Replicant, Benjamin Gleitzman
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The Powers of Contact Center Automation & Replicant from Replicant on Vimeo
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Episode 11
HealthEquity's VP of Digital Transformation, Jessica Cloud
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HealthEquity's VP of Digital Transformation, Jessica Cloud from Replicant on Vimeo
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Episode 10
UPS's Former VP of Employee Shared Services, Kim Brebner
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Former UPS Vice President, Kim Brebner from Replicant on Vimeo
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Episode 9
COO of OpenAI, Brad Lightcap
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OpenAI's COO, Brad Lightcap | Behind the Hype: Fireside Chat with OpenAI from Replicant on Vimeo
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Episode 8
Paramount Hospitality's Director of Revenue Management, Hannah Day
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The Power of AI In Hotel Reservations | Hannah Day, Director of Revenue Management at Paramount Hospitality from Replicant on Vimeo
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Episode 7
Reporter at The Information, Kevin McLaughlin
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Reporter at The Information, Kevin McLaughlin | The Rise of Generative AI & Its Impact On Industries from Replicant on Vimeo
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Episode 6
AAA's AVP of Automotive, Joe Russo
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AAA's Automation Journey: How They Serve Millions On The Road With AI | Joe Russo, AVP at AAA from Replicant on Vimeo
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Episode 5
Airbnb's Head of Digital Experience, Hanlin Fang
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Airbnb's Head of Digital Experience, Hanlin Fang | The Future of Support: Human-AI Collaboration from Replicant on Vimeo
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Episode 2
Former Chief Customer Officer of Salesforce, Mike Milburn
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Former Chief Customer Officer of Salesforce, Mike Milburn | Episode 2 of Dialed In from Replicant on Vimeo
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Episode 1
Talkdesk Founder & CEO, Tiago Paiva
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Dialed In | Episode 1 | Tiago Piava from Replicant on Vimeo
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Episode 0
Series Trailer
Introducing: Dialed In
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Dialed In Trailer from Replicant on Vimeo
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Episode 0
Series Trailer
Introducing: Dialed In
Tune in to the Dialed In podcast, hosted by Gadi Shamia, for thought-provoking conversations with industry experts on the current, and future, state of CX.