AI contact center case studies | Real customer success stories | Replicant
Customer stories
Real business impact from real contact centers
See how leading brands cut costs, boost CSAT, and handle more with premium AI agents for voice and chat.
How Fanatics used AI to turn CX into a competitive advantage
Trusted by industry leaders
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Here's what AI that customers love actually delivers.
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2x
increase in call completion rate
87%
resolution rate
50%
of payment-related calls resolved by AI
$1.5m
in annual savings
500k
calls automated
Trusted across financial services, transportation, travel, retail and more.
Sunrun achieves a 50% call resolution rate
By fully automating payment-related calls in both English and Spanish, Sunrun was able to allow agents to concentrate on more complex issues.
50%
of payment-related calls resolved
4.6/5
CSAT score
Customer Testimonial: Stetson Wood of Sunrun from Replicant on Vimeo
CAA Club Group doubles call completion rate
By adopting AI and automation, Canadian Automobile Association (CAA) no longer has to hire 40+ agents for seasonal spikes and their NPS has risen to 82.
<1%
Agent escalation rate
8
Weeks to deployment
Customer Testimonial - CAA from Replicant on Vimeo
Southwest Medical Imaging answers 20% more calls
By deploying Replicant to fully automate appointment cancellations and confirmations, Southwest Medical Imaging (SMIL) increased agent capacity by 20% while providing faster, more personal care.
700+
calls automated per day
20%
lower abandonment rates
Customer Testimonial: Kim Wyszynski of Southwest Medical Imaging from Replicant on Vimeo
Want results like these for your contact center?
Customer quotes
“
With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns, improve processes, and implement AI automation where it matters most.
”
Nigel Ponds, Global Director, Workforce Management
“
Replicant was able to meet or exceed our goals across all major metrics, but more importantly, our partner restaurants preferred the AI solution. During our initial pilot we spoke with numerous merchants who explained they preferred speaking with the AI agent since the kitchen is often noisy and the robot is clear.
”
George McConnell, Former Global Operations Manager
“
With Replicant, we found a true AI partner. We don’t have to search for a new solution every time - we trust them to deliver.
”
Stetson Wood, Former Director of Engineering over Communications
“
Seasonal hiring used to be a massive effort that consumed the entire summer. Bringing on Replicant has reduced the need so significantly that now you hardly even hear about it.
”
Chris Alston, Solutions Architect
“
Replicant has set a new standard for me in terms of what to expect from a vendor when it comes to process, organization, and communication.
”
Oneishia Heard, Operations Site Director
“
Replicant was the best fit for us because of the partnership and their speed to implementation. When we dug around, we were confident in their ability to set up the platform as quickly as our team was ready to move.
”
Vince Trotter, Senior Vice President Client Success