# Unlock a better contact center

Automation that works with your existing contact center software and resolves customer issues across any channel.

Where we fit

## A natural fit within your tech stack

Contact Center Automation that works with your IVR, CCaaS, CRM, and telephony to enhance, rather than replace, your existing technology.

How we automate

## Authenticate. Respond. Resolve. Repeat.

### Greet and authenticate on any channel

Leverage data from your CRM and other systems to add a personal touch to each greeting and securely authenticate your customers.

### Customers can ask for help as if talking to a human

Instead of an endless IVR or speaking in keywords, customers can ask for help by speaking in natural language patterns.

### Quickly address and resolve customer issues

With latency under one second and a 96% inference accuracy rate, your customers won’t believe they are speaking to a machine.

### Escalate calls to agents with full context

Automatically provide agents with call summary highlights so customers don't have to repeat themselves.

### Call dispositions are auto-logged

From updating a CRM record to making a schedule change in your homegrown reservation system, the conversation disposition is auto-logged in all your systems.

### Continually optimize conversation performance

Gain real-time visibility into each conversation using out-of-the-box or custom dashboards to optimize performance over time.

Integrations

## Out-of-the box and custom integrations

Replicant seamlessly integrates with your CRM, internal systems, CCaaS, telephony, and more.

Security

## Enterprise-grade security and protection

24/7 ops, 99.95% uptime commitment. HIPAA, SOC 2, PCI, and GDPR certification.

What we automate

## Common use cases across all industries

\nAuthentication](/content/contact-center-technology/use-case/authentication/index.html)

\nAccount and order management](/content/contact-center-technology/use-case/account-and-order-management/index.html)

\nBilling and payment](/content/contact-center-technology/use-case/billing-payments/index.html)

\nCall routing](/content/contact-center-technology/use-case/call-routing/index.html)

\nOutbound calling and reminders](/content/contact-center-technology/use-case/outbound-calling-reminders/index.html)

\nAppointment scheduling](/content/contact-center-technology/use-case/scheduling-reservations/index.html)

"For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined."

Rob Dunning

Operations Leader

Featured resources

## Contact Center Automation hub

[The Ultimate Guide to Using AI for End-to-End Customer Service\n\nGuides & Reports](/content/resources/guides/how-to-resolve-customer-requests-with-ai/index.html) [Production AI for CX: The Three Architectural Requirements\n\nEvents and Webinars](/content/resources/events-webinars/production-ai-cx-ondemand/index.html) [How to Get Started With AI for Customer Service\n\nGuides & Reports](/content/resources/guides/guide-to-get-contact-center-ai-ready/index.html) [CorVel Reduces Average Handle Times by 50% With Replicant\n\nCase Studies](/content/case-studies/corvel-case-study/index.html) [How to Harness The Power of GenAI While Avoiding CX Risks\n\nGuides & Reports](/content/resources/guides/how-to-harness-the-power-of-genai-while-avoidiing-cx-risks/index.html)

Call Assessment

## Request a free call assessment

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Custom demo

## Schedule a call with an expert