Unlock a better contact center

Automation that works with your existing contact center software and resolves customer issues across any channel.

Where we fit

A natural fit within your tech stack

Contact Center Automation that works with your IVR, CCaaS, CRM, and telephony to enhance, rather than replace, your existing technology.

How we automate

Authenticate. Respond. Resolve. Repeat.

Greet and authenticate on any channel

Leverage data from your CRM and other systems to add a personal touch to each greeting and securely authenticate your customers.

Customers can ask for help as if talking to a human

Instead of an endless IVR or speaking in keywords, customers can ask for help by speaking in natural language patterns.

Quickly address and resolve customer issues

With latency under one second and a 96% inference accuracy rate, your customers won’t believe they are speaking to a machine.

Escalate calls to agents with full context

Automatically provide agents with call summary highlights so customers don't have to repeat themselves.

Call dispositions are auto-logged

From updating a CRM record to making a schedule change in your homegrown reservation system, the conversation disposition is auto-logged in all your systems.

Continually optimize conversation performance

Gain real-time visibility into each conversation using out-of-the-box or custom dashboards to optimize performance over time.

Integrations

Out-of-the box and custom integrations

Replicant seamlessly integrates with your CRM, internal systems, CCaaS, telephony, and more.

Security

Enterprise-grade security and protection

24/7 ops, 99.95% uptime commitment. HIPAA, SOC 2, PCI, and GDPR certification.

What we automate

Common use cases across all industries

\nAuthentication](/content/contact-center-technology/use-case/authentication/index.html)

\nAccount and order management](/content/contact-center-technology/use-case/account-and-order-management/index.html)

\nBilling and payment](/content/contact-center-technology/use-case/billing-payments/index.html)

\nCall routing](/content/contact-center-technology/use-case/call-routing/index.html)

\nOutbound calling and reminders](/content/contact-center-technology/use-case/outbound-calling-reminders/index.html)

\nAppointment scheduling](/content/contact-center-technology/use-case/scheduling-reservations/index.html)

"For us, the value of Replicant has gone far beyond containment - it’s about actually improving the customer experience and cost savings. It’s so much more than we could have imagined."

Rob Dunning

Operations Leader

Featured resources

Contact Center Automation hub

The Ultimate Guide to Using AI for End-to-End Customer Service\n\nGuides & Reports Production AI for CX: The Three Architectural Requirements\n\nEvents and Webinars How to Get Started With AI for Customer Service\n\nGuides & Reports CorVel Reduces Average Handle Times by 50% With Replicant\n\nCase Studies How to Harness The Power of GenAI While Avoiding CX Risks\n\nGuides & Reports

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