A platform designed for resolution, not escalation

Resolve up to 80% of conversations with AI agents that are easy to deploy, scale, and continuously improve.

AI AGENTS

Automate calls with advanced AI agents

Our AI agents understand context, respond naturally, and provide intelligent, conversational support that’s always improving. They automatically scale to meet demand, handling call volume spikes and seasonality without compromising quality.

• Scalable AI Agents
  Achieve industry-leading resolution rates and maximize accuracy at every step of the conversation. Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
• Premium Voices
  Our voices deliver an experience that is virtually indistinguishable from human agents, ensuring a delightful caller interaction with minimal latency.
• Languages
  AI agents speak over 30 languages, so you can support your customers in their native tongue.
• AI Safety
  Our platform is built with proprietary AI guardrails that protect against AI vulnerabilities like harmful hallucination, inaccurate or unsafe responses, and prompt injection.

Accurate

Our AI agents are powered by multiple, fine-tuned LLMs that emulate your best human agents, maximizing accuracy at every step of the conversation and delivering industry-leading resolution rates.

Human-like

Our voices deliver an experience that is virtually indistinguishable from human agents, ensuring a delightful caller interaction with minimal latency.

Multi-language

AI agents speak over 30 languages, so you can support your customers in their native tongue.

Safe & Secure

Our platform is built with proprietary AI guardrails that protect against AI vulnerabilities like harmful hallucination, inaccurate or unsafe responses, and prompt injection.

OMNICHANNEL

Engage customers across every channel

Experience true multichannel support with a single, unified platform that ensures seamless communication so your customers feel heard and supported wherever they are.

• Voice
  Resolve customer issues quickly with machine-powered conversations that sound natural.
• SMS
  Automate text support, from issue resolution to sending links and documents to customers.
• Chat
  Resolve complex issues with AI that understands context, personalizes every conversation, and automates actions like account updates, refunds, or scheduling.

CONVERSATION BUILDER

Build workflows with ease

Build, edit, and launch AI agents with intuitive no-code and low-code self-service tools. Use our drag-and-drop UI to quickly create experiences that adapt to your customers' needs.

INTEGRATIONS

Integrate with your existing tech stack

Whether it's your CCaaS, CRM, billing system, IVR or anything else, our platform integrates with the tools you already use, reducing disruptions and ensuring smooth workflows.

ANALYTICS

Uncover insights to drive continuous improvement

Gain deep insights into every customer conversation. Our analytics dashboard provides real-time data to help you monitor performance, identify trends, and make better decisions while continuously enhancing your customers' experience.

• Real-time
  Get real-time insights into dispositions, CSAT, escalation reasons, and much more.
• Actionable
  Update conversations with point-and-click script editing and scale your best conversations to every customer.
• Customizable
  Our customizable dashboards allow you to tailor metrics and insights to your unique needs, so you can track what matters most to your business.

Delivery & Implementation

Expect excellence from day one

Our delivery team brings unparalleled expertise, drawing from hundreds of deployments to build customized AI agents and workflows that maximize resolution and customer satisfaction from the start.

• 65 NPS
  Scoring in the top 1% of software companies
• 200+ Successful deployments

With Replicant, it’s not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us. Bill Hackett, Vice President of Contact Centers Strategy and Operations

Trusted by the enterprise

Replicant’s conversational AI platform adheres to GDPR, HIPAA, and PCI compliance standards, with high reliability infrastructure and built-in redundancy across services to manage spikes in call volume.

See Replicant in action

Learn how Replicant can transform your contact center with a personalized demo.