Resolution Rate's Impact on Contact Center Metrics
The Automation Game Has Changed
Goodbye Deflection.
Hello Resolution.
With Generative AI, CX automation is no longer just a band-aid solution.
Start resolving requests end-to-end with zero agent involvement.
Ditch the clunky bots and give your customers an experience they’ll love.
A high Resolution Rate transforms the entire contact center model.
50% lower operating costs, less agent attrition, fewer call spikes and higher CSAT.
Join the Resolution.
Resolution Rate Calculator
Resolution Rate:
0%
Baseline With No Automation
Costs
Agent Attrition
CSAT
Move the slider to explore your ideal resolution rate
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A Resolution Rate of 0%, represents when your baseline without any automation.
Benchmark Resolution Rates by Industry:
- Auto Insurance: Up to 90%
- Insurance: Up to 85%
- Consumer Services: Up to 75%
- Healthcare: Up to 75%
- Travel & Hospitality: Up to 63%
- Transportation: Up to 50%